Frequently asked questions
Where is your store located?
We do not have a “brick and mortar” retail location. We are a web based e-commerce business based in Tampa, FL.
How much is shipping?
Shipping is calculated based on the weight and size of the items you order. Some large items may incur additional charges due to the size. We do not charge any handling fees to you. Our cost to ship your items is the price you will pay. Generally, we us USPS for most packages as they tend to be the least expensive option. However, our shipping program also includes UPS and FedEx and we will select the least expensive option, unless you have requested a rush delivery.
Where does my order ship from?
Many of our items ship from our location in Tampa, FL; however, we do use drop shipping on some of our items in an effort to give you as much variety as possible. If you have a multiple-item order, it’s possible it will come in two shipments from two different locations.
What happens if my item is defective?
Every effort is made to send you the perfect product. If for any reason the item you receive is defective, please email or call so we can make it right. We want to ensure that you are satisfied with the items you purchase from us.
What is my item is damaged in shipping?
The carrier is responsible for the items once they are sent. If your item is damaged in transit we will assist you in filing a claim with the carrier to ensure you get the product you ordered in perfect condition.
What if I decide I don’t want the item?
We offer a 7-Day No Questions Asked Return Policy. If for some reason you decide you don’t want the item, simply return the item to us, unopened, in its original packaging for a full refund excluding shipping costs. If you would like to return an item that the packaging has been opened, please email us first and let us know what the issue is so we can determine the best way to move forward. In either case, please include your order number and your information. Please contact us prior to returning your item for a return authorization number.
How long do I have to return an item?
Any returns need to be returned within 7 days of receipt of the shipment.
How do I get my refund?
Upon receipt of your items, we will initiate the refund process. Your refund will be made to the same payment option you bought the item with. This process can take a maximum of 5-7 business days.
What if I need my items fast?
For Express Delivery or International Shipping, please email us with the items you are interested in ordering, along with your telephone number. We will calculate the shipping and call you for approval and payment.
If I live in the Tampa Bay Area, can I arrange to pick my order up to avoid shipping costs?
YES! Any items that we have in-stock can be picked up right away. If the item is drop shipped from our suppliers, we can add the item to our next order and you can pick that up when it arrives. Before you place your order, simply email us for the code to apply to your order, which will eliminate the shipping fees. If you want to find out if your item is in stock or when we could get the item, just email or give us a call.
What suppliers do you work with?
We have several suppliers who have the quality items that we are looking to sell. These are the suppliers
we currently work with:
In The Breeze
Into The Wind
Accent Home & Garden